Derby CT - 311

Request Tracking System

For all emergencies, please call 911.

Derby 311 tickets are generally reviewed during normal business hours, MTW: 8:30-5:00 - Th: 8:30-6:00 - F: 8:30-12:30.

Purpose: The purpose and mission of this system is to enable greater efficiency, accountability and transparency into non-emergency services while maintaining the highest possible level of customer service. The list below shows what types of services you can request using this system.

How to Use This System: There are four steps to creating a service request ticket.

1. Log into the system or create an account – we need you to log in so that we know who you are, and so that we can respond to you more easily.
2. Select a Service Type – each service request type may be routed to a unique department or team member at the city.
3. Create a Request – Enter the information about your request, including the location of the issue.
4. Review and Submit – after describing your request, you can then review send the request your request and it will then be linked to your account in the system. You can then log into the Portal to manage your requests and see the progress of your request.